Shipping Policy

 

Shipping Cost for Greece / Free Delivery:

For orders over € 70 and up to 10 kg, shipping costs are free for all of Greece.

For orders lower than the above mentioned prices € the cost is as follows:

SPEEDEX COURIER: Cost 2.5 € for the first 2 kilos of the order.
ACS COURIER: Cost 3 € for the first 2 kilos of the order.

 

For orders weighing more than 2 kg, the shipping costs are as follows:

Free shipping for the first 10 kilos, and for each additional kilo the following charge applies:

SPEEDEX COURIER: For every extra kilo → + 1.5 €.
ACS COURIER: For every extra kilo → + 1 €.

 

COD service is not supported for orders over 15 kg.

 

For delivery in inaccessible areas the cost is as follows:

SPEEDEX COURIER: The basic charge (boxes up to 2 kg) is € 4
ACS COURIER: The basic charge (boxes up to 2 kg) is 6 €

Shipping costs are calculated when you place your zip code in the corresponding information field.
This way, you know if the delivery address that you are choosing belongs to the network of remote / inaccessible areas.

 

Shipping Cost for Cyprus

Parcels are shipped to Cyprus via Kronos Express (Estimated Delivery: 5-10 working days)

Shipping costs are as follows:

5.9 € for the first 5kg + 1 € for each extra kilo.

This shipment is made by boat that departs every Thursday from Piraeus and arrives in Cyprus on Tuesday. From the moment it arrives, it is delivered within 2 working days in all areas of Cyprus.

 

Shipping Expenses Abroad

Shipping is processed through DHL COURIER.
The COD service is not supported for these shipments.

Shipping costs are as follows:

Shipping to European Union Countries:
(Concerns the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Portugal, Portugal Spain, Sweden, Norway, Switzerland & United Kingdom)

Basic charge for packages up to 10kg - 19.9 €
Charge for parcels from 10.01kg to 29.9kg - 19.9 € + 1 € per 2kg
Charge for parcels from 30kg and up - 6 € per 1kg

 

  • Shipping to Other Countries:

    Basic charge for parcels up to 2 kg: 26.9 €
    For packages weighing from 2.01kg to 29.9kg - 26.9 € + 5.5 € per 1kg
    Charge for parcels 30kg and over - 9 € per 1kg

 

 

Shipping dates and time:

All orders are processed on the same day if the payment is completed by 15:00

For shipping in Greece we use Speedex or ACS Courier (unless the package exceeds 20kg in which case it is sent by transport).
When placing the order, the customer can choose the courier of his preference.

Delivery days are from Monday to Friday from 09.00 to 17.00.

 

Delivery time:

Estimated delivery time, both via Speedex and ACS is 1 to 3 business days.

Delivery to islands and remote areas may take an additional 1 to 2 business days. For example, if you are in the Prefecture Capital and you order by 15:00 on Tuesday you will pick up on Wednesday while in remote areas and villages you will pick up on Thursday-Friday. Delivery time is affected by the way and opening hours of each courier store that serves you.

 

Please note:

The above deadlines do not apply during periods of extreme weather conditions or in any case of force majeure, which may affect transport times.

In case you want a transport company of your choice with which kooqie does not cooperate with, then the transport costs are borne by the customer regardless of whether the order exceeds € 70.

 

Product returns:

Product returns must be made through Speedex Courier & ACS Courier, with whom we work.
In case a parcel is sent by another shipping company, Kooqie will refuse to cover the shipping expences.

 

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